Frequently Asked Questions about Lion Alert
Lion Alert FAQ provides answers to frequently asked questions about your information, how notifications will be sent, and supported features.
For technical assistance or general questions, please contact University Police at (256) 765-4357 (option 3) or police@una.edu.
Lion Alert is a mass notification system comprised of email, voice and text messaging that is designed to send emergency and time-sensitive messages to thousands of individuals in minutes. It supplements existing means of emergency communication, including outdoor warning sirens and severe weather alert radios.
If you are an active student, faculty, or staff member and have a UNA email address, you are automatically enrolled in Lion Alert and will, by default, receive emergency alerts to your campus email address. Voice and text messages can be delivered to your mobile phone only if you set up your account to receive them. The link to manage your account is located to the left of this message. You will login using your portal ID and password. Then, you will be able to provide telephone numbers (up to 4) at which you would like to receive text message updates and/or voice calls/messages. While participation in the text and voice messaging notification is optional, enrollment is strongly encouraged. The information you supply is considered confidential and will not be shared or used for other purposes. You will only be contacted through the system in the event of an emergency or a time-sensitive campus announcement, such as a weather closure.
Emergency messages will be sent via a system provided by the High Ground Solutions/SchoolCast. Lion Alert will be used in tandem with other campus communication tools.
Because students, faculty and staff are constantly on the move, this system provides the flexibility for you to receive emergency messages on multiple devices. Lion Alert will be used to distribute important information regarding emergencies that dictate immediate action. It will be used along with other tools including outdoor warning sirens, severe weather alert radios, email, the University web site, campus media and other methods.
All UNA students, faculty and staff who have a valid ID are able to sign up to receive text and voice message alerts. You will need to log into Lion Alert at and enter your user name and password.
If you do not sign up with Lion Alert, you will still receive emergency messages via your official campus email address. However, you will not receive text or voice messages. UNA strongly recommends that you provide at least one phone number (cell phone is recommended) for Lion Alert to ensure that you receive important messages in a timely manner. Any contact information you provide will only be used for emergency notifications.
Lion Alert is managed jointly through the Offices of the Vice President for Student Affairs and the Chief of University Police.
The system will only be used to distribute information regarding emergencies that dictate immediate action pr information on weather closures.
Examples of alerts include severe weather, building evacuations, dangers requiring lock-down or shelter-in-place, or other emergencies requiring immediate action. The message will direct you where to go for further information or what action to take. Following a warning, the alert system may be used to provide additional messages or an “all-clear” announcement. The Lion Alert notification system will also be tested on a routine basis to ensure that we are able reach all Lion Alert participants in the event of an emergency.
Lion Alert is a hosted and managed system. You will not need special hardware or software to receive messages. It is a multi-modal service that can disseminate emergency messages through:
- email: An alert message will be sent to your official campus email address. You can also specify a secondary email address for receiving these alerts.
- SMS text messages: Faculty, staff and students may choose to register a cell phone number for receiving SMS text messages through Lion Alert.
- Voice messages: Faculty, staff and students may choose to register up to three additional phone numbers with Lion Alert. Voice messages will be sent to these phone numbers.
NOTE: You will receive emergency alerts to all phone numbers and email addresses registered with Lion Alert.
You can opt not to receive text or voice mail alerts; however, you cannot opt out from receiving an alert on your official campus email address.
You can log into Lion Alert at any time to update or delete your contact information. Whenever your phone number or alternate email address change, it is very important that you update this information with Lion Alert to ensure you continue to receive alerts through the system.
If you do not have a text messaging contract as part of your cellular service, there may be a small charge for any text messages that you receive. You should check with your cell phone carrier to determine what these costs may be. There is no fee assessed student, faculty and staff for gaining access to the system.
You will be able to receive emergency messages within 24 hours of your active status as a student, faculty, or staff member. The system is updated on a daily basis.
The information collected for Lion Alert is securely maintained and will not be shared. It is only used for notification of emergencies requiring immediate action or for weather closures.
- email: sent from Lion Alert will come from lionalert@una.edu.
- SMS text messages: Text messages will begin with "Lion Alert" and number 866/665-4384.
- Voice messages: The phone number you will see in your caller ID will be 866/665-4384. You should program this number into your phone so you will immediately recognize it as an urgent call.
Information about existing emergency procedures and emergency preparedness is posted at . During an emergency, details and updated information regarding the specific emergency will be provided on the UNA home page at .